Mueller · Travis County · Insurance
This is the Mueller page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quoteBuilder warranty claims against the original roofer are sometimes an option worth checking before paying out of pocket. Production crews roofed these subdivisions fast; nail placement, starter strip, and ridge vent installation are where they fail first. Test-square counts before the adjuster arrives are what win reinspections — eight or more strikes per hundred square feet is the threshold most carriers use.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor.
How it works
Test squares: a 10x10 foot area on each slope is chalked and hail strikes are counted. Most carriers use a threshold (often 8+ per square) to approve a slope. Your roofer should do the same count before the adjuster arrives.
Texas policies typically allow filing within a year or two of the event, but the sooner the better — weathering makes old hail damage harder to distinguish from wear.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor. Mueller is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."