West Lake Hills · Travis County · Insurance
This is the West Lake Hills page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quotePlank decking instead of plywood is common in this era, and it's the reason a quote must price decking replacement per sheet up front. Most homes predate 1980, so many are on their third or fourth roof and code limits on layers become a real constraint at tear-off. Roof surface payment schedules and ACV roof endorsements are showing up on renewals across Central Texas; read the declarations page before assuming a claim will fund a new roof.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
Roofers cannot legally pay or waive your deductible in Texas — a 'free roof' pitch is a fraud red flag, not a deal.
How it works
Texas policies typically allow filing within a year or two of the event, but the sooner the better — weathering makes old hail damage harder to distinguish from wear.
Under a replacement cost policy, no — the recoverable depreciation is only paid when the work is done. Under an ACV policy, you get the depreciated value and can do what you want, but it won't buy a new roof.
Roofers cannot legally pay or waive your deductible in Texas — a 'free roof' pitch is a fraud red flag, not a deal. West Lake Hills is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."