Elmendorf · Bexar County · Insurance
This is the Elmendorf page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quoteOlder neighborhoods carry historic-review questions on material and color; newer ones carry HOA approvals; the roofer should know which applies to your address. Decade built, number of previous roofs, and any additions all move the number here, which is why a quote starts with a short conversation about the home's history. Wind is the co-equal peril here; South Texas squall lines lift shingles as often as hail bruises them.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor.
How it works
Texas policies typically allow filing within a year or two of the event, but the sooner the better — weathering makes old hail damage harder to distinguish from wear.
Under a replacement cost policy, no — the recoverable depreciation is only paid when the work is done. Under an ACV policy, you get the depreciated value and can do what you want, but it won't buy a new roof.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor. Elmendorf is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."