Jonestown · Travis County · Insurance
This is the Jonestown page for denied roof claim help. The short version: you want a second opinion after the carrier said no or paid too little, and you can have it without a salesperson at the door.
Get a written quoteAerial measurement plus a five-minute history of the house beats a drive-by estimate in an area this varied. Real estate activity drives a lot of the roofing here — pre-listing inspections, buyer credits, and insurance-driven replacements right after closing. This is the heart of the I-35 hail corridor, where golf-ball hail arrives most springs and bruises roofs that were fine the year before.
On cost: reinspection is free from our partners; if the dispute escalates to appraisal or a public adjuster, those are paid from the recovery, not up front.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor.
How it works
For a large disputed claim, often yes. They take a percentage of the recovery. For a straightforward claim with clear damage, a good roofer's documentation is usually enough.
Ask for the report and photos. Get a roofer with claims experience to document the storm-specific damage the adjuster didn't attribute. Request a reinspection with your roofer present. Most reversals happen at this step.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor. Jonestown is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."