New Braunfels · Comal County · Insurance
This is the New Braunfels page for denied roof claim help. The short version: you want a second opinion after the carrier said no or paid too little, and you can have it without a salesperson at the door.
Get a written quoteOlder neighborhoods carry historic-review questions on material and color; newer ones carry HOA approvals; the roofer should know which applies to your address. Decade built, number of previous roofs, and any additions all move the number here, which is why a quote starts with a short conversation about the home's history. Test-square counts before the adjuster arrives are what win reinspections — eight or more strikes per hundred square feet is the threshold most carriers use.
On cost: reinspection is free from our partners; if the dispute escalates to appraisal or a public adjuster, those are paid from the recovery, not up front.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor.
How it works
A process in most policies where you and the carrier each hire an appraiser and a neutral umpire settles the difference. It's faster and cheaper than litigation, and roofers can't do it for you — a public adjuster or appraiser can.
For a large disputed claim, often yes. They take a percentage of the recovery. For a straightforward claim with clear damage, a good roofer's documentation is usually enough.
Your carrier has a set period to acknowledge, investigate, and pay a claim under the Texas Prompt Payment of Claims Act, and a contractor who documents damage well makes that clock work in your favor. New Braunfels is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."