Lackland AFB · Bexar County · Insurance
This is the Lackland AFB page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quoteA mix of eras means a mix of decking — plank, plywood, OSB — and a roofer needs to know which before pricing. Housing spans a century of construction, so the right answer changes street by street: re-deck on an older home, straightforward replacement in a newer subdivision. Roof surface payment schedules and ACV roof endorsements are showing up on renewals across Central Texas; read the declarations page before assuming a claim will fund a new roof.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
Roofers cannot legally pay or waive your deductible in Texas — a 'free roof' pitch is a fraud red flag, not a deal.
How it works
Test squares: a 10x10 foot area on each slope is chalked and hail strikes are counted. Most carriers use a threshold (often 8+ per square) to approve a slope. Your roofer should do the same count before the adjuster arrives.
Texas policies typically allow filing within a year or two of the event, but the sooner the better — weathering makes old hail damage harder to distinguish from wear.
Roofers cannot legally pay or waive your deductible in Texas — a 'free roof' pitch is a fraud red flag, not a deal. Lackland AFB is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."