Augusta · Richmond County · Insurance
This is the Augusta page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quoteA mix of eras means a mix of decking — plank, plywood, OSB — and a roofer needs to know which before pricing. Housing spans a century of construction, so the right answer changes street by street: re-deck on an older home, straightforward replacement in a newer subdivision. Attic heat is the silent killer of inland shingle roofs; temperatures above 140°F cook asphalt from underneath, and ventilation is the line item most quotes skip.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
The Georgia Office of Insurance and Safety Fire Commissioner regulates claims handling and is the right place to file a complaint if a carrier is dragging its feet on a documented claim.
How it works
Under a replacement cost policy, no — the recoverable depreciation is only paid when the work is done. Under an ACV policy, you get the depreciated value and can do what you want, but it won't buy a new roof.
Test squares: a 10x10 foot area on each slope is chalked and hail strikes are counted. Most carriers use a threshold (often 8+ per square) to approve a slope. Your roofer should do the same count before the adjuster arrives.
The Georgia Office of Insurance and Safety Fire Commissioner regulates claims handling and is the right place to file a complaint if a carrier is dragging its feet on a documented claim. Augusta is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."