Lilburn · Gwinnett County · Insurance
This is the Lilburn page for hail damage roof claim. The short version: you want to know if the hail actually damaged the roof and to get the claim approved if so, and you can have it without a salesperson at the door.
Get a written quoteThree-tab shingle from this era is past its life; the replacement will almost certainly be architectural, which earns better treatment at renewal. Most construction here dates from the '80s and '90s, so roofs are on their second cycle and carriers increasingly want to see a replacement date. Separating the most recent storm's damage from older wear is what makes or breaks a claim on a roof that hasn't been inspected in years.
On cost: no cost to inspect; the roofer's incentive is a fully scoped claim, and yours is a new roof for the price of your deductible — both align when the damage is real.
The Georgia Office of Insurance and Safety Fire Commissioner regulates claims handling and is the right place to file a complaint if a carrier is dragging its feet on a documented claim.
How it works
Texas policies typically allow filing within a year or two of the event, but the sooner the better — weathering makes old hail damage harder to distinguish from wear.
Under a replacement cost policy, no — the recoverable depreciation is only paid when the work is done. Under an ACV policy, you get the depreciated value and can do what you want, but it won't buy a new roof.
The Georgia Office of Insurance and Safety Fire Commissioner regulates claims handling and is the right place to file a complaint if a carrier is dragging its feet on a documented claim. Lilburn is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."