MetroWest · Orange County · Insurance
This is the MetroWest page for denied roof claim help. The short version: you want a second opinion after the carrier said no or paid too little, and you can have it without a salesperson at the door.
Get a written quoteThe hurricane deductible math is a little kinder inland, but a named storm still triggers it, so the date of loss on any claim should be nailed down before filing. Attic heat is the silent killer of inland shingle roofs; temperatures above 140°F cook asphalt from underneath, and ventilation is the line item most quotes skip. Ventilation standards were looser then; adding ridge vent and clearing soffit intake during a replacement usually pays back in shingle life.
What it costs in MetroWest: reinspection is free from our partners; if the dispute escalates to appraisal or a public adjuster, those are paid from the recovery, not up front.
Many Florida carriers now offer policies that pay actual cash value on older roofs rather than full replacement cost — worth checking before you assume a claim will cover a new roof.
How it works
Ask for the report and photos. Get a roofer with claims experience to document the storm-specific damage the adjuster didn't attribute. Request a reinspection with your roofer present. Most reversals happen at this step.
A process in most policies where you and the carrier each hire an appraiser and a neutral umpire settles the difference. It's faster and cheaper than litigation, and roofers can't do it for you — a public adjuster or appraiser can.
Many Florida carriers now offer policies that pay actual cash value on older roofs rather than full replacement cost — worth checking before you assume a claim will cover a new roof. MetroWest is inside the everyday service radius, so there's no travel surcharge and no "we'll be in the area next month."